We’re pleased to announce that Fastems has officially been ISO 9001:2015 certified on the 2nd of February 2022. The certification expresses our dedication to high and constant quality – for the benefit of our customers and people. Achieving this milestone was made possible by our organizational culture, the development of Fastems’ Quality Management System and the Quality Manual guiding its implementation.
Quality Management at Fastems
The Fastems Group Quality Manual, called “The Way We Rock – Our Beat “, describes our Quality Management System (QMS) and is compliant with the ISO 9001:2015 standard structure. The QMS itself includes our process structures, the actual processes and practical instructions. The goal of our QMS is to increase efficiency and predictability that lead to customer satisfaction. In Fastems’ complex and technical business, the only way to achieve these goals is to define and standardize the essential customer-value creating operations and agree on how they are being performed – together.
Quality is essentially a product of culture
Fastems culture and manners are described in our culture book “The Way We Rock” available here. For us, culture and quality go hand in hand. For this reason, we have named Fastems QMS “The Way We Rock – Our Beat”. A song can have only one beat that synchronizes everyone’s doings. Fastems’ culture book describes the music we are playing together and QMS defines the beat, i.e. the structure of what to do and how.
Many miles behind – and a long journey a head
